How to send (or forward) an Email to a Microsoft Teams Channel

Mark Jones
April 22, 2023

In this Microsoft Teams Tip, we will show something cool about Email… Imagine you are a salesperson out on the road, and you get an Email from a potential customer. The customer is asking for a special deal which requires you to discuss it further with your sales team. Typically, you’d forward the Email to your colleagues, and then Email tennis would continue for the next few hours. Then, after a few days, it gets lost in your inbox… One of the main drivers behind teams is to try to replace these all-too-common use cases where Email has often been used. I think an MS Teams Channel also has several advantages over Email, namely:

  • It allows instant chat to happen around pretty much anything.
  • Stores files/attachments directly into SharePoint so nothing gets lost/deleted in your inboxes.
  • More structured collaboration with introducing tabs for things like Planner, Office Docs, Files, and so much more.
  • You can add a ‘connector’ to bring in data messages from many apps (e.g. Trello, Twitter, CRMs, News, Market etc.).

There are loads more advantages, but these are the big wins where a Teams Channel would work better than a “CC all” via Email. Emails are dead 🙂 So, back to the point of the post – let me show you how easy it is for that sales guy to send the Email to his channel …

Step 1 – Find out the Email address of your Microsoft Teams Channel

In order to forward/send an Email to an MS Teams Channel, you need to know the Email address. This is pretty simple, find the Channel you’d like to Email, find the ellipsis and then select “Get Email address”.

Step 2 – Make a copy of your Email address

Once you’ve clicked “Get Email address”, make a copy of it, and you are ready to rock ‘n’ roll. 

Step 3 – Now it’s time to test it out and send an Email to your Channel

To do this, pull up your favourite Email client and send a message to the Email address we discovered above. 

Step 4 – Let’s see what it looks like within Teams

The screenshot below shows how the Email looks. Few things to note:

  • It shows up in the “Conversations” Tab.
  • Any attachments (the photo I attached) are extracted and saved to the SharePoint document library for the channel.

Step 5 – See how the Email and the Attachment are stored within the “Files” Tab.

One very cool process happening underneath is that the Email, along with the attachments, get stored in the SharePoint site that’s created when you create the channel. Look at the image below to show how the Email is stored in a document library called “Documents” within a folder called “Email Messages”. This gives these benefits:

  • No data is lost 🙂
  • It’s searchable and organised in one place.
  • You’ve got the power of SharePoint to provide some further workflow to the Email (perhaps using MS Flow).

Step 6 – This is how the Email looks within Microsoft Teams.

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